Returns & Exchanges

At John Norris, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your experience is as seamless as your style.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging with all designer tags attached to ensure they are protected during transit.

• 3.
  Ship the Package

  Print your prepaid shipping label from the portal, attach it to the outside of your box, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.