Frequently Asked Questions

Everything you need to know about shopping with John Norris.

What is your standard shipping policy?

We offer standard shipping on all orders within the continental US, typically arriving within 3-5 business days. Express shipping options are available at checkout for an additional fee.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.

What payment methods do you accept?

John Norris accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I find the right size for me?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order after it has shipped?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Are your materials sustainably sourced?

We are committed to quality and ethics. Many of our collections utilize organic cotton and recycled fabrics to ensure our fashion footprint is as light as possible.